Let's Talk Solution
Most workshops do not have a people problem or a tools problem. They have a process nobody has walked end to end in years. I walk it, measure it, and hand you back something you can run on Monday.
Jean-Paul Abbosh
Automotive Aftersales ConsultantEvidence
The record
Consultants ask you to take their word for it. Here is three decades of correspondence from the manufacturers and groups instead, 1995 to this year: dated, on letterhead, and open to read.
Documents are shown as filed. Nothing here is a testimonial written for a website.
Mandates
WIN Program – Workshop In Nightmare
Aftersales audit
I walk the workshop, sit with the service advisors, and read the numbers against what I have just seen. The report says what is costing you money, in order, with what it costs.
Turnaround after acquisition
New owner, old habits, two systems and a team waiting to be told what happens next. I have done this with smart, Audi and Volkswagen, and reorganised Mercedes-Benz concessions.
Brand start-up
From an empty building to open doors: smart in Paris, Mercedes-Benz in Qatar. Recruitment, process, tooling, launch, and the first six months that decide whether it holds.
Coaching and training
Service advisors, workshop managers, general managers. On the floor where the work happens, and in the classroom, including academic teaching.
Method
How I work
Five stages, in order, every time. The last one is the one most consultants skip.
Vision
Your objectives, your constraints, and the data you already hold.
Study
Assessment, analysis, and what is actually feasible here.
Strategy
A plan you can afford and your team can carry out.
Implementation
On site. Advice, coaching, support while it beds in.
Achievement
Measured against the numbers we started with. I come back and check.
Track record
Clients
Marques
Mercedes-Benz
smart
Audi
Volkswagen
Porsche
Bentley
Maserati
Land Rover
Ford
Honda
Mazda
Mitsubishi
Suzuki
Kawasaki
Can-Am
Harley-Davidson
Groups
- Porsche AG
- Porsche France
Como / Cominvest
Emil Frey
Volkswagen Group Retail France
Nasser Bin Khaled Automobiles
Q-Auto
Groupe Hamecher
Bazerji Motors
Al Amir Holdings
Allo Taxi Angola
Partners
GARAC
Adel Metni Foundation
O+ Automotive
Gallery
Press, TV and videos
Photographs from the work itself, alongside trade press in France and Qatar and television in France, Saudi Arabia and Lebanon. Tap any item to open it.